Refund and Returns Policy

Last updated: 09 August 2026

Introduction

Thank you for shopping with Shrella. We are committed to providing quality jewellery and a smooth shopping experience.

Please read this Refund and Returns Policy carefully before placing your order. This policy explains when you may request a return, replacement or refund and how we handle cancellations and return shipping.

Nothing in this policy is intended to exclude, restrict or limit any rights or remedies available to consumers under applicable law.

1. Return Eligibility

You may request a return within 7 days of delivery, subject to the conditions below:

  • The item must be unused and unworn.
  • The item must be in its original condition and packaging.
  • All original tags, accessories and invoices should be included.
  • The product must not have been altered, damaged or misused after delivery.
  • The return must comply with any product-specific return conditions displayed on the product page.

Returns may be subject to inspection before a refund or replacement is approved.

2. Non-Returnable Items

For hygiene, customization or other legitimate reasons, certain products may not be eligible for return unless they arrive damaged, defective or incorrect.

These may include:

  • Earrings and other products identified as non-returnable for hygiene reasons.
  • Customized or personalized jewellery.
  • Gift cards.
  • Clearance or final-sale products.

Where a product is non-returnable, this will be clearly indicated on the relevant product page, where applicable.

Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable law.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or incorrect, please contact us as soon as reasonably possible after delivery, preferably within 24 hours.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product.
  • Photographs of the packaging, where relevant.

We may request additional information or photographs where necessary to assess the issue.

If the product is confirmed to be damaged, defective or incorrect, we will provide an appropriate remedy, which may include a replacement, repair, refund or other remedy as applicable.

4. How to Request a Return

To request a return, please contact us at:

Email: info@shrella.in

Please include:

  • Your order number.
  • The product you wish to return.
  • The reason for the return.
  • Photographs of the product, where applicable.

We will review your request and, if approved, provide instructions for returning the product.

Please do not send a product back to us without first contacting us and receiving return instructions.

5. Refund Process

Once your returned product has been received and inspected, we will notify you of the status of your refund.

If the return is approved:

  • The refund will generally be processed to the original payment method.
  • Once processed by Shrella, the refund will generally be credited within 5–7 business days, depending on your bank or payment provider.
  • The actual time taken for the amount to appear in your account may vary depending on the payment provider or bank.

If a return is not approved, we will communicate the reason to you where appropriate.

6. Cancellation Policy

Orders may be cancelled only before the order has been processed.

Once an order has been processed, cancellation requests cannot be accepted.

If you wish to cancel an order, please contact us as soon as possible at:

Email: info@shrella.in

Once an order has entered processing, we may have already started preparing, packing or fulfilling the order, and cancellation may therefore no longer be possible.

If an order cannot be cancelled because processing has already started, you may contact us regarding any applicable return or refund options under this policy.

This policy does not limit any cancellation, refund or other rights that cannot legally be excluded under applicable law.

7. Return Shipping

Where a return is required because the product is damaged, defective, incorrect, or the error is attributable to Shrella, Shrella will arrange or reimburse reasonable return shipping costs, as applicable.

For other eligible returns, the customer may be responsible for the applicable return shipping charges.

Return shipping arrangements will be communicated to you when your return request is approved.

8. Exchanges and Replacements

Where appropriate, Shrella may offer a replacement or exchange for a damaged, defective or incorrect product.

The availability of an exchange or replacement may depend on product availability.

If the requested replacement is unavailable, an appropriate refund or other remedy may be offered.

9. Products That Are Not Eligible for Return

A return may be refused where:

  • The product has been used or worn, except where the issue relates to a defect or damage that existed when delivered.
  • The product has been damaged after delivery due to misuse or improper handling.
  • Required original packaging, tags or accessories are missing, where these are reasonably necessary for the return.
  • The return request falls outside the applicable return period, subject to rights available under applicable law.
  • The product is specifically identified as non-returnable on its product page.

10. Consumer Rights

This Refund and Returns Policy is intended to provide clear information about Shrella’s return, refund and cancellation procedures.

Nothing in this policy is intended to exclude, restrict or limit any rights or remedies available to consumers under applicable Indian law.

Where applicable, consumers may have rights relating to products that are defective, damaged, incorrect, not as advertised or otherwise do not conform to the agreed specifications or applicable legal requirements.

11. Contact Us

If you have any questions regarding returns, refunds, cancellations or replacements, please contact us:

Shrella

Email: info@shrella.in

WhatsApp: +91 99694 50696

Location: India