Last updated: 14 January 2026
Thank you for shopping with Shrella. This Shipping Policy outlines how orders are processed, shipped, and delivered. Please read it carefully before placing an order.
Shipping Locations
Currently, we ship across India.
International shipping is not available at this time.
Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation
- During peak periods or promotions, processing may take up to 3–5 business days
- Orders are not processed or shipped on Sundays or public holidays
Shipping & Delivery Time
- Standard delivery timelines are 7–14 business days, depending on location
- Delivery times are estimates and may vary due to courier operations or unforeseen delays
Shipping Charges
- Shipping charges are calculated based on order weight and delivery location
- All applicable shipping charges are clearly displayed at checkout before payment
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details.
You can track your shipment using the link or tracking number provided.
Delivery Address
Please ensure your shipping address is complete and accurate.
Shrella is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Delivery Attempts & Failed Deliveries
Our shipping partners may attempt delivery multiple times.
If delivery fails due to customer unavailability or incorrect address details, the order may be returned to us. In such cases, additional shipping charges may apply for re-dispatch.
Damaged or Lost Shipments
If you receive a damaged product or an incorrect item, please contact us within 48 hours of delivery at info@shrella.in, along with clear images or videos of the package and product.
Claims reported after 48 hours may not be eligible for resolution.
Delivery Confirmation
Once an order is marked as delivered by our shipping partner, responsibility for the package transfers to the customer. Shrella is not liable for loss or theft after confirmed delivery.
Delays Beyond Our Control
Shipping delays may occur due to weather conditions, natural disasters, strikes, or other circumstances beyond our control. We will keep you informed in case of significant delays.
Policy Updates
Shrella reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the website.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
📧 Email: info@shrella.in