Shipping Policy

At Shrella, we carefully pack every jewellery piece to help ensure that your order reaches you safely and in good condition.

1. Order Processing

  • Orders are generally processed within 1–2 business days after successful payment.
  • Orders placed on Sundays or public holidays will generally be processed on the next working day.
  • Processing time may be longer during major sales, promotions or periods of unusually high order volume.

2. Delivery Time

  • Standard delivery within India generally takes 10–12 business days, depending on the delivery location.
  • Delivery times are estimates and may vary depending on the destination, weather conditions, public holidays, operational issues or delays with the delivery service.
  • Remote or difficult-to-service locations may require additional delivery time.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before you complete your payment.
  • Any free-shipping offer will apply only where specifically stated on the website or during checkout.

4. Delivery Partner

Orders may be shipped through India Post or another delivery service selected by Shrella, depending on the destination and operational requirements.

We may provide your name, delivery address, mobile number and order/reference information to the delivery provider where reasonably necessary to fulfil and deliver your order.

5. Order Tracking

Once your order has been shipped, we may provide tracking information through email, WhatsApp or another available communication method.

Tracking information is provided by the applicable delivery service, and tracking updates may take some time to appear or may not update continuously.

6. Delayed Deliveries

We make reasonable efforts to have orders delivered within the estimated delivery period. However, delays may occasionally occur because of:

  • Weather conditions
  • Public holidays
  • Postal or courier operational issues
  • High shipment volumes
  • Remote-area delivery
  • Incorrect or incomplete address information
  • Other circumstances outside our reasonable control

If your order is delayed beyond the expected delivery period, please contact us and we will assist you in checking the shipment status.

7. Incorrect Shipping Address

Please carefully check your shipping address, PIN code and contact number before placing your order.

Shrella is not responsible for delays or failed delivery caused by incorrect, incomplete or outdated information provided by the customer.

If you notice an address error after placing an order, please contact us immediately. We will try to update the information where possible, but changes may not be possible once the order has been processed or shipped.

8. Damaged Package

If your package appears damaged upon delivery, please contact us within 24 hours of delivery and provide photographs of:

  • The outer packaging
  • The shipping label
  • The damaged packaging
  • The product

For damaged, defective, or incorrect products, please refer to our Refund and Returns Policy for the applicable return and refund process.

9. Contact Us

For shipping-related questions, please contact us:

Email: info@shrella.in
WhatsApp: +91 99694 50696

For returns and refunds, please see our Refund and Returns Policy.

For information about how we handle personal information, please see our Privacy Policy.